Blossant cares about your satisfaction
At Blossant, we are committed to providing products that help improve your overall well-being. We believe in the effectiveness of our products and recommend that you use them for at least 14 days before considering a return.
If you are not satisfied with your purchase after 14 days, and within our 90-day money-back guarantee, please contact us at info@blossant.com
Cancellation policy
Please note: changes to or cancellations of an order must be made within 24 hours of placing the order.
After this period, we may not be able to process your request because the order is already being processed.
If you cancel your order within 24 hours, we will process your refund within 7 business days.
90-day money-back guarantee
We are confident that our products work and encourage you to try them for at least 14 days to experience Blossant’s full benefits.
If you are still not satisfied and want to return the items, you can do so after 14 days, within the 90-day period covered by our money-back guarantee.
Please note that shipping costs (if applicable) are non-refundable.
For cosmetics and clothing, if the products have been used, refunds are not possible.
Products for personal hygiene, i.e. products that are applied to the hair or skin, cannot be returned due to hygienic reasons.
Return process
To initiate a return, please contact our support team by completing our return form or by emailing us directly at info@blossant.com.
Step 1 – Notify Us
Complete our return form and send it by email to info@blossant.com
Please also include a printed copy of the form inside your return parcel.
Step 2 – Notify Your Payment Provider
Klarna: Open the Klarna app or website, go to Payments, select your order and choose Report a return. This will pause your invoice or installment plan until your return is processed.
PayPal / Credit & Debit Cards: Always keep your proof of shipment and tracking number. These may be required in case of a dispute with your payment provider.
Step 3 – Ship Your Parcel
Send the return (including the completed form) to our warehouse address:
Naishi Warehouse
5th Floor, Building 4, Phase 2
Niannianhong Furniture Group
Choujiang Street, Yiwu City
Zhejiang Province 322000
China
We recommend using a tracked shipping service and keeping your receipt until your return has been fully processed.
Step 4 – Confirmation & Refund
Once we have received and inspected the returned items, you will receive a confirmation email.
We will refund the purchase price excluding original shipping costs within 7 business days after acceptance of your return, using the same payment method as your original order.
Klarna customers: Please note that refunds may take up to 14 days to appear in the Klarna app after the return is confirmed. Klarna will update you via email/app.
Disclaimer
Our money-back guarantee applies only when a product has been damaged during delivery or delivered incomplete.
For hygiene reasons, tight-fitting garments, underwear, and opened cosmetics, creams, or oils cannot be returned.
The results of our products may vary from person to person. We do not guarantee that you will achieve exactly the same results as shown or described on our website, as this depends on individual factors.
Always use our products as indicated on the packaging.
Damaged items
We pack our products carefully to avoid damage during shipping. An item is considered damaged if it has a defect or is physically broken.
Damaged packaging—such as dented boxes—where the product is in good condition is not considered a damaged item.
If your item arrives damaged, please notify us within 72 hours of delivery.
To report a damaged item, email us at info@blossant.com and include a clear photo of the damage.
We will determine whether you are eligible for a free replacement.
We do not refund, replace, or accept returns of items damaged by normal use, wear, or improper handling.
Shipping and delivery
While we strive to deliver your order on time, we cannot be held responsible for any shipping or delivery delays beyond our control, including those caused by the carrier, customs, or other factors that may occur during shipping.
If you experience any issues with your delivery, please contact the carrier directly for assistance.
We are not responsible for lost, stolen, or delayed packages.
Incorrect shipping address
It is the customer’s responsibility to ensure that the correct shipping address is used at checkout.
If the address is incorrect and we are not notified within 24 hours of placing the order, you are not entitled to a new shipment or a refund.
Please note that we reserve the right to change this Return & Refund Policy at any time.
It is the customer’s responsibility to review the latest version of the policy before purchasing and using our products.